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Help

If the system is not working right for you it may be an issue with your platform. The term platform refers to the brand of computer, operating system and browser that you are using. Check the table below to see if your platform is listed. Unfortunately some platforms do not handle complex Java well.

Please email the specifics of the problem including a description of your platform by clicking the address below:

Support Email

support@primarypaths.org

A response will follow as soon as possible. Thank you for your interest.

PLATFORMS TESTED

The following table shows information about the computer platforms which are known to have run PrimaryMath.org. If you have additional platform information or a conflicting experience your email to the above address would be appreciated. Please include the type of specifics shown in this table.

Platforms Performing Well
Category Hardware OS Browser Speed Tester Date
Win IE Dell Inspiron 7500 196MB Win-2000 IE 5.00 cable ddee 3/3/03
Win IE Compaq Evo N 410 PIII 1200 MHz 524MB Win 2000 IE 5.50.48 dial/ ddee 3/21/03
Win IE Dell Dim L800CXE 255MB Win-ME IE 5.50 cable ddee 2/29/03
Win IE Dell Dim xps R450 260MB Win-2000 IE 5.50 cable ddee 03/20/03
Win IE Dell Dim L800CXE Win-ME IE 5.50 cable ddee 2/29/03
Win IE Dell GX150 126Mb Win 2000 AOL 7.0 Kinko 0 06/22/03
Win IE Dell Dim xps 133c 80MB Win 95 IE 5.50 dial 28.8 0 06/22/03
First Answer room load=50 secs, others=9 secs
Win IE Gateway E-3000 130MD Pent MMX Win-2000 v5 sp4 IE 6.0.28 college ddee 09/18/03
Win IE Dell Lat D600 Win-XP2002 IE 6.0 cable 0 00/00/03

Platforms With Problems

Category	Hardware	OS	Browser	Speed	Tester	Date
Win Net	Dell Inspiron 7500 196MB	Win-2000	Netscape 4.8	cable	ddee	3/31/03
	Assignment Controller selections sometimes blank out
	Server access required to write cookie after each worksheet completion.
Win Op	Dell Dim L800CXE	Win-ME 4.90	Opera 7.0 Java 1.4	cable	ddee	3/17/03
	Answer Room sluggish.
	Advanced problems with signs, decimals can bring responsiveness to halt.
	Server access required to write cookie after each worksheet completion.
	Tabs disappear (click Stop/Reload)
	Learner name must be all lower case.
Mac IE	Mac G3 256MB Rom 7.5.1	OS 9.1	IE 5.0 MRJ	Kinko	ddee	3/17/03
	Spotty screen repaints
	Minimize/restore to fix
	Server access required to write cookie after each worksheet completion.

Broken Platforms

Category	Hardware	OS	Browser	Speed	Tester	Date
Win IE	Compaq laptop 48MB	Win 98	IE 6	na	0	09/21/03
	Java Null Pointer Error Not enough memory?
Mac Net	Mac G3 256MB Rom 7.5.1	OS 9.1	Netscape 4.7	Kinko	ddee	2/15/03
	Demo page blank. Cannot find applet.

Information About Your System

This page contains information about your browser and platform which may be useful in isolating a problem. JavaScript commands are used to get this information.

LOCATION OBJECT

Property	Value
hostname
host
href
pathname
port
protocol

NAVIGATOR OBJECT

Property	Value
platform
appName
appVersion
userAgent

DOCUMENT OBJECT

Property	Value
lastModified
cookie

Cookie Pieces

Name	Description	Value
Learner	PM for Home name
Teacher	PM for School teacher name
Student	PM for School student name
HomeSpec	PM for Home current assignment
HistorySpec	PM for Home old assignments
StudySpec	PM for School current assignment's cookie name
	PM for School current assignment
Log	PM user activity log
JSESSIONID	Server-generated session marker

A value of '#' means none.

WINDOW OBJECT

Property	Value
outerWidth
outerHeight
innerWidth
innerHeight

SCREEN OBJECT

Property	Value
width
height
availWidth
availHeight
colorDepth
pixelDepth

End

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